6 September 2010
Service diversions 16/09/10
Due to the visit of The Pope on Thursday 16th September 2010 there will be a number of service diversions in place around Edinburgh on this day. Please click here for details.
6 September 2010
Winter Timetable 2010/2011
Our winter timetable is now online and available for bookings. Click here for a summary of changes.
4 March 2010
New Citylink Call Centre Number
From Monday 8th March the Citylink Call Centre number will change to 0871 266 33 33. Would customers please note that calls cost 10p/min from BT landlines. Charges from other providers or mobiles may vary.
Scottish Citylink is Scotland’s leading provider of express coach services. Each year, over 3 million passengers travel with us to more than 200 destinations on our fleet of blue and yellow coaches. Our aim is to provide you with a quality, reliable and safe service, delivered with courtesy and value for money.
Position: TRAVEL SALES ADVISOR
Location: Buchanan Bus Station, Glasgow
Responsible to: Customer Service Supervisor
Main Purpose: To work within the SCCL Travel C sentre and Call Centre to fulfil customer’s needs for information and ticketing
Key Tasks:
• To deal with Scottish Citylink and Megabus customer enquiries.
• To sell Scottish Citylink tickets using the STAR system.
• To sell Scottish Citylink and Megabus tickets using various types of ticketing equipment.
• To sell all related products e.g. discount cards, multi-ride products, travel insurance etc.
• Ensure that calls are handled professionally and all information/advice delivered according to current data.
• All other customer service duties
Person Specification:
• Good general education
• Computer literate
• Experience of passenger transport; service provision advantageous
• Team player
• Good Telephone manner essential
• Experience preferred
Its simple, just send us your CV and a covering letter by post or email.
Post to: Scottish Citylink Coaches Ltd, Buchanan Bus Station, Killermont Street, Glasgow G2 3NW.
We look forward to hearing from you