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10.11.2017
SCOTTISH CITYLINK AND STAGECOACH GET BEHIND WORLD'S BIGGEST SLEEP OUT
An international transport provider is the latest company to get on board with this year’s Sleep in the Park event. More

16.10.2017
NEW SCOTTISH CITYLINK COACHES ARRIVE IN FORT WILLIAM
Scottish Citylink’s 919 service has today (Monday 16 October) welcomed four brand new coaches to its fleet following an investment of ¬£1.2million. More

 

Careers

Inbound Customer Service Advisor - Part time

Tired of cold calling? Fed up working in sales? Struggling to meet unrealistic targets?

Then it sounds like it’s time for a change. We are looking for an exceptional Customer Service Advisor to join our inbound contact centre based in Buchanan Bus Station in Glasgow.

So why don’t you come and join our team, leave the sales targets behind and focus on delivering exceptional service to our customers.

What would I be doing?

  • Speaking to customers to organise their travel arrangements, using expert knowledge to find the best journey to suit their needs and budget.
  • Sometimes arrangements need to be changed so we help with that too.
  • Occasionally things just don’t go to plan, so we make every effort to help make things right.
  • Dealing with situations and customers from all over the UK - there’s never a dull moment.
  • Working with colleagues in other departments to get the answers to customer questions and solve any travel problems they have.

What’s in it for me?

  • Your work/life balance is important to us too, so we offer a convenient, fixed shift pattern.
  • 106.5 hours’ holiday per year, increasing to 125.5 hours after 2 years’ service.
  • Optional overtime available when you are looking for that little bit of extra cash.
  • A great culture where we value our staff and have a real friendly and open atmosphere.
  • We are located in Buchanan Bus Station so easy to get to work.
  • Free travel across the country with your Scottish Citylink travel pass.
  • Keep your friends and your family moving with complimentary tickets.
  • Opportunities to develop and progress throughout the company.

Hours of Work : 19 hours per week consisting of: Thursday 17:00-22:30, Friday 17:00-22:30 and Saturday 09:30-18:00

Rate of Pay : £7.75per hour

Contract: Part time permanent position

How to apply?

If you are interested in starting a new career and like what you have seen, then don’t hesitate - send us your CV with a cover letter telling us what you can bring to the team.

email : recruitment@citylink.co.uk

Application Deadline: Monday 20th November 2017

Careers page

 

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