6 September 2010
Service diversions 16/09/10
Due to the visit of The Pope on Thursday 16th September 2010 there will be a number of service diversions in place around Edinburgh on this day. Please click here for details.
6 September 2010
Winter Timetable 2010/2011
Our winter timetable is now online and available for bookings. Click here for a summary of changes.
4 March 2010
New Citylink Call Centre Number
From Monday 8th March the Citylink Call Centre number will change to 0871 266 33 33. Would customers please note that calls cost 10p/min from BT landlines. Charges from other providers or mobiles may vary.
5th January 2009
Citylink Get Thumbs Up From Passengers
Citylink services continue to be a popular choice with the Scottish public thanks to there reliability, comfort and the helpful attitude of their customer-focused staff.
A recent survey has identified that many of their passengers are extremely happy with the punctuality of the state of the art coaches and also believe that the affordability of their services is a key factor in the success of Citylink.
Stephanie Docherty, Operations Manager for Citylink said: “I’m delighted that the vast majority of those who responded to the self completed questionnaires were incredibly positive about almost every side of the business. Many respondents found our staff to be courteous and helpful, whilst many commuters enjoyed the FREE wi-fi service that allowed them to access the Internet and send and receive emails.”
Another key benefit highlighted by passengers was the guarantee of a seat for the journey, something that they couldn’t be sure of when travelling by train.
One passenger, Mr Grant Turnbull, was so pleased with Citylink that he has allowed some of the information from his questionnaire to be used in the company’s marketing material.
Mr Turnbull, a Civil Servant at Jobcentre Plus said: “I’m delighted with what I get for my money. I don’t have the pressure of parking in the city centre and I save myself pounds on a monthly rail pass or petrol. And if that wasn’t good enough I can sleep at night safe in the knowledge that I’m helping the environment.”
Other Comments:
“An excellent service very professionally delivered.”
“Very clean, driver pleasant and courteous. As usual we have travelled with Citylink on all our days out.”
“Nice warm coach, very comfortable. Friendly driver, good journey and on time. Keep it up.”
Issued by Marksman International on behalf of Scottish Citylink.
For further information or interview requests, contact Mark Bushell on 01472 240869 (office), 07738 543035 (mobile) or debbie@marksman-int.co.uk
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