Terms and Conditions



Scottish Citylink is committed to protecting your privacy and the confidentiality of any information that you submit to us.

When you buy a ticket or product on line we will ask for your name, address, credit card details and telephone number and e-mail address. This allows us to fulfil your ticket request and contact you regarding your booking if necessary.

We will not share or sell your personal information with any other company or third party.

If you have registered with My Citylink or use the free Wifi facilities onboard the Citylink vehicles we will send you regular updates on offers and promotions via e-mail.

You can unsubscribe from My Citylink at any time by following the unsubscribe link on the site or at the bottom of the e-mails you receive.

Our website contains links to other sites but Scottish Citylink is not responsible for the privacy practices or the content of such sites.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please contact us at info@citylink.co.uk.


You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from the Website.



SCCL shall not be liable for any direct or indirect, special, incidental or consequential damages including any loss of profits, business, revenue or goodwill arising from the use of or access to or inability to use or access, interruption or availability of the website, its operation or transmission, computer viruses, loss of data or otherwise in respect of its use or the downloading or use of any software, including pdf files, made available by SCCL on the website. By using or accessing the website you shall indemnify SCCL from and against all claims, expenses, losses or liabilities (including professional fees and expenses) in connection with any claim by a third party relating to the use of the software or data or arising from such downloading as referred to above.

SCCL is not responsible for invalid destinations or transmission errors in, corruption of, or the security of information carried over telecommunications carriers’ or other providers’ facilities. SCCL has no liability for faulty or interrupted communication links.

For the avoidance of doubt, SCCL shall not be liable for any direct or indirect, special, incidental or consequential damages including any loss of profits, business, revenue or goodwill arising from the actions of any third party provider of automated secure payment [and delivery] system.



As a condition of your use of the website, you warrant to SCCL that you will not use the website for any purpose that is unlawful or prohibited by the Terms. SCCL may suspend, block or terminate your access to the website, at its absolute discretion.


The website may be used to provide you with travel information, including inter alia journey planning, to assist you in determining the availability of travel-related services; to make reservations; to purchase tickets and for other bona fide purposes. You warrant that you [are at least [18] years of age and] possess the legal authority to enter into a binding contract (including instructing SCCL to collect any payments from a credit card [or billing account]) and to use the website in accordance with the Terms. You agree to be financially responsible for all of your use of the website (as well as for use of your account by others). You also warrant that all information supplied by you in using the website is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the ticket reservation and purchase facilities accessible via the website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorised to act. You understand that abuse of the travel services and/or reservation and/or purchase facilities accessible via the website may result in you being denied access to such facilities.



SCCL accepts no responsibility or liability in respect of any material displayed on any third party websites which are not under its control.


The Content is believed to be reliable when displayed. SCCL cannot guarantee that the Content will be accurate, complete and current at all times. All Content is subject to modification from time to time without notice.


SCCL reserves the right to make changes to any part of the website, and, due to its policy of updating and improving the website, SCCL may wish to change the Terms. SCCL reserves the right to modify the Terms relating to the use of and access to the website without prior notice. The amended Terms shall become effective immediately upon the posting of the amended Terms on the website and the use of the website by you on or after any such effective date shall constitute acceptance of such amended Terms.


The Terms shall be governed by and construed in accordance with the laws of Scotland and if you intend to take legal action in relation the Terms and/or the use of and/or access to the website you agree that the Scottish courts shall have exclusive jurisdiction.


You will be responsible for all charges and relevant taxes arising out of the booking and/or purchase of tickets online via the website.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and SCCL as a result of the Terms or use of the website.

SCCL’s performance of the Terms is subject to existing laws and legal process, and nothing contained in the Terms is in derogation of SCCL’s right to comply with any order of any court with the necessary authority.

The Terms and the Conditions of Carriage constitute the entire agreement between you and SCCL with respect to your use and access of the website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and SCCL with respect to your use and access of the website. A printed version of the Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

If any provision of the Terms is found to be invalid the validity of that provision shall not affect the validity of the remaining provisions of the Terms which shall remain in full force and effect.

You may not assign, sub-license or otherwise transfer any of your rights under the Terms.

If SCCL or you fail to exercise any right or remedy available under the Terms such failure does not constitute a waiver of that right or remedy.

The Headings in the Terms are for convenience only and will have no legal meaning or effect.