Inbound Customer Service Advisor - Full time

Tired of cold calling? Fed up working in sales? Struggling to meet unrealistic targets?

Then it sounds like it’s time for a change. We are looking for an exceptional Customer Service Advisor to join our inbound contact centre based in Buchanan Bus Station in Glasgow.

So why don’t you come and join our team, leave the sales targets behind and focus on delivering exceptional service to our customers.

What would I be doing?

• Speaking to customers to organise their travel arrangements, using expert knowledge to find the best journey to suit their needs and budget.
  
• Sometimes arrangements need to be changed so we help with that too.
  
• Occasionally things just don’t go to plan, so we make every effort to help make things right.
  
• Dealing with situations and customers from all over the UK - there’s never a dull moment.
  
• Working with colleagues in other departments to get the answers to customer questions and solve any travel problems they have.

What’s in it for me?

• Your work/life balance is important to us too, so we offer a convenient, fixed shift pattern.
• 28 days’ holiday per year, increasing to 33 days after 2 years’ service.
  
• Optional overtime available when you are looking for that little bit of extra cash.
  
• A great culture where we value our staff and have a real friendly and open atmosphere.
• We are located in Buchanan Bus Station so easy to get to work.
  
• Free travel across the country with your Scottish Citylink travel pass.
  
• Keep your friends and your family moving with complimentary tickets.
  
• Opportunities to develop and progress throughout the company.

Hours of Work : 38 hours per week: Wednesday 8am to 2pm, Thursday 8am-6.45pm, Friday 9.15am to 8pm & Saturday 8am - 8pm

Rate of Pay : £8.29 per hour

Contract: Full time permanent position

How to apply?

If you are interested in starting a new career and like what you have seen, then don’t hesitate - send us your CV with a cover letter telling us what you can bring to the team. Please quote reference CC-FT.

email : recruitment@citylink.co.uk

Application Deadline: Monday 21st June 2019

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