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It’s now easier to take your bike on the bus on a number of Highland scheduled services thanks to a pilot being run by HITRANS, the regional transport partnership for the Highlands and Islands, in partnership with Scottish Citylink and Stagecoach. more

Coach operator Scottish Citylink has confirmed major service enhancements in its summer timetable to help re-connect people across Scotland. more


Welcome to the Citylink Career page.


Customer Service Advisor

Scottish Citylink is a joint venture, 65% owned by Comfort DelGro and 35% owned by Stagecoach UK Bus, operating a network of express coach services to, from and within Scotland under the Scottish Citylink, Citylink Gold and brands.  

An exciting opportunity has arisen for a Customer Service Advisor to work within our Travel Centre based at Buchanan Bus Station, Glasgow.

We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service, natural talent for connecting with people, quick problem-solving ability and positive, can do attitude. You’ll be a great listener, confident communicating face to face with customers and using computers and love working as part of a collaborative team.

Our aim is to always put the customer at the heart of everything we do.

What you'll be doing? 

- Organising travel arrangements for travel all over the UK.
- Using expert knowledge to find the best journey to suit the customer’s needs and budget.
- Sometimes, arrangements need to be changed - so we help with that too.
- Occasionally things just don’t go to plan, so we make every effort to help make things right.
- Offering a wide range of tickets and products to help get the customer on the move.
- Handling cash and processing card payments

What's in it for you?

- Work life balance is important to us - 4 day working week
- 28 days’ holiday per year, increasing to 33 days after 2 years’ service.
- Optional overtime available when you are looking for that little bit of extra cash.
- Opportunities to develop and progress throughout the company
- A great culture where we value our staff
- City Centre location
- Free travel on all our services

Hours of Work:
38 hours per week

Rate of Pay:   
£8.91 per hour

How to apply?  
If you are interested in starting a new career and like what you have seen, then don’t hesitate - email us your CV with a cover letter telling us what you can bring to the team.

email :

Closing Date: Monday 9th of August 2021

Careers page


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