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Careers

 

Stance Controller - Based at Dundee Bus Station

Scottish Citylink is a joint venture, 65% owned by Comfort Delgro and 35% owned by Stagecoach UK Bus, operating a network of express coach services to, from and within Scotland under the Scottish Citylink, Citylink Gold and megabus.com brands.

A vacancy has arisen for a Stance Controller to be based at Dundee

The Position:

Your main role will be to assist passengers when boarding or alighting buses and making sure passengers are on the correct services checking reservation numbers and dealing with any issues that driver’s highlight. You will also liaise with Glasgow Control and keep them up to date with any delays or issues on the network. You will work closely with Stagecoach staff and adhere to all health and safety regulations within the bus station

Full training will be provided to the successful applicant.

Role Responsibilities:

• Record coach arrival and departure times on Arrivals & Departures (A&D) sheet
• Record passenger numbers, arrivals and departures, on the A & D sheet
• Take note of passengers with connections for onward services within the Scottish Citylink Network
• Be aware of local traffic conditions
• Regularly forward information to Control Office
• Monitor vehicle loading / bookings through Company software
• Deal with passenger enquiry’s regarding timetables, fares, connections, delays, seat availability.
• Assist drivers with loading and unloading of luggage

Skills:

• Applicants must be computer literate, flexible and good at problem solving.
• Ability to remain calm under pressure.
• Basic Microsoft knowledge Excel ,Word.

Applicants must have excellent customer care skills and a positive and professional outlook. They should also have the ability to work as part of a team and on their own initiative.

Hours of Work : Rotational shift patterns, 5 days over 7, working 38 hours per week. Applicants must be fully flexible Monday - Sunday

Salary : To be discussed at interview

How to apply

If you are interested in this position and have the skills and experience necessary please send your CV and letter of application by 1st November 2019:

Macsood Carrie , Operations Control Manager Scottish Citylink Coaches Limited/ megabus.com, Buchanan Bus Station, Killermont Street, Glasgow, G2 3NW

Or email:recruitment@citylink.co.uk

Careers page

 

 

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