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Get in touch with us

We'd love to hear from you!

You can search our FAQ's which provides answers to the questions we get asked the most from those who travel with us. If you can't find an answer to your query, here's how you can reach us.

Get in touch with us

Email us at info@citylink.co.uk — our customer service team are available every day from 8 am to 6 pm. If your enquiry is related to lost property, please log a lost property report here. We aim to respond to all email enquiries within 48 hours.

Message us on Facebook or send us a tweet. Our social media team are here to help every day from 9am to 6pm. Twitter and Facebook messages will be responded to within 15 minutes — this is the fastest way to get a response from us.

For travel advice, to book assistance, provide feedback or general enquiries you can email our customer service team at info@citylink.co.uk from 8am to 6pm.

Should you wish to make a complaint regarding any of our services or your experience with Citylink, please click here to email our customer service team.

If we are unable to resolve any complaint, you can raise your concerns with the Bus Users Scotland Hopetoun Gate 8b McDonald Road Edinburgh EH7 4LZ or alternatively e-mail: enquiries@bususers.org

Media Enquiries ONLY
Stagecoach Group Communications
01738 442111

An on-call service operates for urgent out-of-hours media enquiries. To access this service please call 08448 222888 and quote MEDIA 1. You can then leave a short message and the on-call press officer will return your call.