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Contact Us
For bookings call our customer call centre on:
0871 266 3333
(Calls cost 12p/minute from BT landlines plus network extras. Charges from other providers or mobiles may vary)

For general enquiries and customer service call us on:
0141 352 4444
(Calls to this number are charged at local rate)

Lines are open 7 days a week, 8am - 8pm

Customers who are currently travelling and require immediate assistance, and any urgent wheelchair space bookings for travel within 48 hours, should call this number at any time.

Social Media
Our social media team are here to help from 8am - 8pm, daily.

Tweet the team @ScotCitylink for help and advice.

Prefer using Facebook? Come on over to our page where you can leave comments and find out about our latest offers.

email us at:

Or write to us at:
Scottish Citylink Coaches Ltd
Buchanan Bus Station
Killermont Street
Glasgow G2 3NW

Lost Property

Items of lost property can be logged via our call centre using the telephone number above.

When reporting lost property please ensure you have the following information available prior to your call: Item description; time, date and route number of your journey; your ticket number and your contact details including a contact telephone number

Alternatively you can email these details to lost.property@citylink.co.uk (Monday to Friday 0900-1700)

Media Enquiries

Media Enquiries ONLY
Stagecoach Group Communications
01738 442111

An on-call service operates for urgent out-of-hour media enquiries. To access this service please call 08448 222888 and quote MEDIA 1. You can then leave a short message and the on-call press officer will return your call.

Customer comments

We value your comments greatly
As we strive to improve our timetables and customer service, your opinion counts. You have our assurance that each comment will be given full consideration and will be acted upon where possible and appropriate.

Customer Complaints

Should you wish to make a complaint regarding any of our services or your experience with Citylink please write to us at the above address or simply, click here to email our Customer Relations department.

Alternatively you can call us on 0141 352 4444.

Please note that, although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail. Your complaint will be registered and responded to with equal priority to those of all other customers.

If we are unable to resolve any complaint, you can raise your concerns with the Bus Users Scotland Hopetoun Gate 8b McDonald Road EDINBURGH EH7 4LZ or alternatively e-mail: enquiries@bususers.org

Conditions of Carriage

The formal Standard Conditions of Carriage which govern all our operations and services. Find out more here.


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