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Coronavirus Information

Due to the Coronavirus pandemic, we’re working differently to best support our staff and customers.

Unfortunately, our call centre is currently closed following government advice around social contact. However, our travel centre in Glasgow and Edinburgh are now open. Emails will continue to be picked up and our social media team are available from 9am to 6pm, daily.

If your enquiry is relating to Citylink please email or for megabus please email

Thank you for your understanding, we really appreciate it.

For our full statement on Coronavirus (COVID-19), including how to change your travel plans, please
visit our dedicated webpage.

Lost Property

Lost Property helpWe’ve partnered with MissingX to help locate your lost property.

MissingX makes it easy for you to track and relocate any belongings you may have lost or left behind on the coach – we‘ve all done it!  

Click here to log a lost property report. 

Don’t worry we’ll help you track down your misplaced items.

Media Enquiries

Media Enquiries ONLY
Stagecoach Group Communications
01738 442111

An on-call service operates for urgent out-of-hour media enquiries. To access this service please call 08448 222888 and quote MEDIA 1. You can then leave a short message and the on-call press officer will return your call.

Customer comments

We value your comments greatly
As we strive to improve our timetables and customer service, your opinion counts. You have our assurance that each comment will be given full consideration and will be acted upon where possible and appropriate.

Customer Complaints

Should you wish to make a complaint regarding any of our services or your experience with Citylink please write to us at the above address or simply, click here to email our Customer Relations department.

Alternatively you can call us on 0141 352 4444.

Please note that, although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail. Your complaint will be registered and responded to with equal priority to those of all other customers.

If we are unable to resolve any complaint, you can raise your concerns with the Bus Users Scotland Hopetoun Gate 8b McDonald Road EDINBURGH EH7 4LZ or alternatively e-mail:

Conditions of Carriage

The formal Standard Conditions of Carriage which govern all our operations and services. Find out more here.


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