Latest News
Visit Scotland

Online Booking Help

Contact Us
tel 0871 266 33 33 Call Centre now open 24 hours (Calls cost 12p/minute from BT landlines plus network extras. Charges from other providers or mobiles may vary)

fax 0141-332-4488
email info@citylink.co.uk

Or write to us at:
Scottish Citylink Coaches Ltd
Buchanan Bus Station
Killermont Street
Glasgow G2 3NW

Lost Property

Items of lost property can be logged immediately via our 24 hour call centre using the telephone number above.

When reporting lost property please ensure you have the following information available prior to your call: Item description; time, date and route number of your journey; your ticket number and your contact details including a contact telephone number

Alternatively you can email these details to lost.property@citylink.co.uk (Monday to Friday 0900-1700)

Media Enquiries

Media Enquiries ONLY
Stagecoach Group Communications
01738 442111

An on-call service operates for urgent out-of-hour media enquiries. To access this service please call 08448 222888 and quote MEDIA 1. You can then leave a short message and the on-call press officer will return your call.

Customer comments

We value your comments greatly
As we strive to improve our timetables and customer service, your opinion counts. You have our assurance that each comment will be given full consideration and will be acted upon where possible and appropriate.

Customer Complaints

Should you wish to make a complaint regarding any of our services or your experience with Citylink please write to us at the above address or simply, click here to email our Customer Relations department.

Alternatively you can call us on 0141 352 4444.

Please note that, although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail. Your complaint will be registered and responded to with equal priority to those of all other customers.

If we are unable to resolve any complaint, you can raise your concerns with the Bus Users Scotland Hopetoun Gate 8b McDonald Road EDINBURGH EH7 4LZ or alternatively e-mail: enquiries@bususers.org

Conditions of Carriage

The formal Standard Conditions of Carriage which govern all our operations and services. Find out more here.


Citylink Gold Get Adobe Reader Free
This website requires a PDF reader for timetables and other information.