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14th May 2018


Stagecoach has been recognised with three top honours at the 2018 UK Coach Awards.

The transport group’s Scottish Citylink business, which is a joint venture with international transport group ComfortDelGro, was awarded the Top Express Operation of the Year accolade at the 10th annual event held in Blackpool last night (Thursday10 May).

The company won for its Service 900 and Citylink Air services that make up the Scottish Citylink Central Belt Express network of services operating across Central Scotland. The service connects the main hubs of Glasgow, Edinburgh and Edinburgh Airport, 24 hours a day, 7 days a week, up to every 15 minutes and hourly through the night. 

Stagecoach South West picked up the silver award in the same category for its Falcon service.

Scottish Citylink Supervisor, Jim Orr won the gold award in the Unsung Heroes category. Jim is the stance dispatch controller for Scottish Citylink's flagship service, the 24/7 900 service and has worked for the company and its predecessors since February 2004. Jim is responsible for making sure the 900 service runs to its timetable, which given the length of route and the unpredictable traffic and congestion issues it faces is not an easy task. His focus on both Customer Service and ensuring the service operates as planned is second to none.

Robert Andrew, Managing Director for Stagecoach Bus in Scotland said: “Being responsible for the delivery of the most frequent coach service in Scotland, in often challenging operating conditions, for the past 14 years is no mean feat. Jim's passion and enthusiasm truly makes him an unsung hero in the UK coach industry. With Jim's assistance Scottish Citylink delivers a dependable service which customers have come to rely on.”

Also from Scottish Citylink, Peter Knight came top in the Young Coach Industry Professional category taking home his gold award.

Peter is the Operations Director of the Scottish Citylink business, having joined nearly two years ago from Italy. He has worked for Stagecoach for seven years in a variety of roles across its bus companies after joining Stagecoach’s Graduate scheme in 2010. He currently leads a team of 150 staff who deliver a national coach network in Scotland under the Citylink, Citylink Gold and brands.

Peter was recognised for demonstrating his ability to manage a varied team on a high profile coach network throughout Scotland. Robert Andrew said: “Peter has demonstrated excellent staff and stakeholder engagement to deliver real business improvements throughout 2017 that have helped to grow the business whilst delivering important improvements in passenger experience and service delivery.” picked up the silver award in the Coach Marketing Award Category for the campaign to promote the launch of ten new coaches earlier in the year. The team invited customers to name the new coaches with winning suggestions including Mega ‘n Harry and Al Bus Dumbledore.

Stagecoach East Scotland picked up bronze in the same category for their Express City Connect campaign.

Stagecoach East Scotland scooped the silver award in the Making Coaches a Better Choice category for its Express City Connect service and Scottish Citylink rounded off their successful evening taking the silver award in the Innovation Award category for the roll out of contactless payments on its services.

Robert Andrew concluded; “It was a great evening for Stagecoach with a range of our coach services being recognised for leading the way in the industry. It’s important for us to be continually improving the service we offer to our passengers and for our companies and employees to be recognised is excellent.”

The UK Coach Awards recognises the dedication and professionalism of individuals and operators across the UK coach industry, with awards covering a number categories.
Congratulating all the winners, UK Coach Awards chairman John Gilbert said: "Our awards are all about recognising and rewarding excellence at all levels in the industry, amongst all operators, large or small, and in all types of work from express through contracting to coach touring.

“Coaching is above all a people business. In order to deliver the improved quality and high standards that our customers demand,  we need to recruit train and retain excellent staff. Recognising and rewarding our people is vital to retaining and motivating them. We at UK Coach Awards aim to do precisely that, which is why we have such an important part to play in the drive for quality and excellence in our industry.”


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