We’ve been working very hard to keep our services running, whilst aiming to protect the safety of all customers and our people.
Following new government advice around social contact and non-essential travel to help combat the coronavirus, we’re introducing a special network which will operate from Monday 30 March 2020 until further notice. This is to ensure we can continue to serve those people who still have an essential need to travel.
The service level will deliver more than enough seats to meet the current demand levels and the timetable will be kept under regular review to react to any further developments.
AIR: Service withdrawn
We know you’ve got lots of questions and the situation is moving fast. We’ve given some answers below relating to travelling on our services and we’ll continue to update this page. Please click on the FAQ link below. For more information about coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/
At this uncertain time, we want to reassure you that our absolute priority is to protect the safety of our customers and our own employees. Our focus is on how best we can maintain essential services, safeguard jobs and ensure that we continue to be a central part of our economy and communities.
Our expert teams are following the very latest advice from the Government and public health authorities regarding coronavirus (COVID-19).
Government and public health advice is to avoid all non-essential travel on public transport . We know that key workers aren’t able to work from home and we’re doing our best to make sure that they’re able to get to where they need to be. We support the government advice to regularly wash your hands for 20 seconds with soap and water, or use a hand sanitiser gel if soap and water isn’t available to protect yourself and your fellow passengers. We’ve issued detailed and regular reminders to our own teams about hygiene good practice and the importance of hand washing.
We already have well-established and rigorous cleaning regimes for our coaches and we’re continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails.
Don't forget you can use contactless as a method of payment on all of our services, which keeps us all a little safer as it reduces the need for contact.
Due to the Coronavirus pandemic, we’re working differently to best support our staff and customers.
Unfortunately, our call centre will now close from 6pm on Saturday 28th March following government advice around social contact. However, emails will continue to be picked up and our social media team are available from 8am to 8pm, every day.
If your enquiry is relating to Citylink please email firstname.lastname@example.org or for megabus please email email@example.com.
Thank you for your understanding, we really appreciate it.
Our website is being updated regularly, so please check this page for the most up-to-date information, you can also get updates direct to you by following us on twitter.