Coronavirus (COVID - 19) Latest Information - Updated 05.01.21

With lockdown announced across mainland Scotland, we know many of you will be looking for information for how lockdown will affect our service. We’ll continue to keep you updated as we make decisions. For now, our coaches are running to their current timetable but you can keep up to date with any changes by checking our timetable page and service updates.

Visit the Governement website for more inforation. You can do this here.

Please do not travel into or out a level 3 or level 4 local authority areas except for very specific purposes. 

Our commitment to your safety and well-being

You can travel on our services with confidence. We pay special attention to the items you come into contact with - handrails, bells, seats, poles - to make sure they're regularly and thoroughly cleaned.

If you can, walking and cycling are good alternatives to getting where you need to go. If you travel by coach, please follow the latest guidance set out in our travelling safely guides.

Travelling safely 

The safety of our customers and employees is our priority so we’ve put together advice for travelling safely on our services, including the best way to pay for your journey, the use of face coverings, the importance of hand washing and sanitising, and how to practise social distancing.   

We know you’ve got lots of questions so we've put together some answers relating to travelling on our services. We've grouped these into subject categories to help you find what you are looking for:

General Information

Staying safe when you travel

Face coverings

For more information about coronavirus, visit the NHS website or see the latest advice from the Scottish Government

Services and current timetables

To help keep everyone safe we had reduced the number of seats available on our coaches to promote social distancing. However, we are pleased to let you know that we’ve been able to increase capacity, allowing one person to sit in each double seat, leaving the seat in front and beside you empty. Find out more at our staying safe when you travel 

View the latest timetables here

Provide feedback on our timetables

We’ve tried hard to make sure that you and our employees stay safe but, if you feel we haven’t got things quite right, we’d love to hear from you. send us your feedback

We’ve got the ‘We’re Good To Go’ official UK mark to show that we’re following Government and industry COVID-19 guidelines and have a process in place to maintain cleanliness and aid social distancing. Travel responsibly with Citylink.

 

Contact Us

Due to the Coronavirus pandemic, we’re working differently to best support our staff and customers.

Unfortunately, our call centre and travel centres are currently closed following government advice around social contact. However, emails will continue to be picked up and our social media team are available from 9am to 6pm, daily.

If your enquiry is relating to Citylink please email info@citylink.co.uk or for megabus please email enquiries@megabus.com.

If you require assistance on your journey or with any of the safety measures detailed, we would advise you to contact our Assisted Travel team, 24 hours prior to travel by emailing info@citylink.co.uk with details of the journey you wish to make.

Our website is being updated regularly, so please check this page for the most up-to-date information, you can also get updates direct to you by following us on twitter.